Shipping Policy

RETURNS POLICY

Thank you for shopping at TriEsent. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product.

To be eligible for a return, please make sure that:

- The product was purchased in the last 30 days

- The product is in its original packaging

- The product isn't used or damaged

- You have the receipt or proof of purchase

- Original ordered item(s)in an order can be returned only once for refund or exchange.

Products that do not meet these criteria will not be considered for return.

Original Shipping amount is non-refundable.

Send the product with its original packing and the receipt or proof of purchase to:

USA RETURN ADDRESS:

TrEsent Returns

1105 SOUTHVIEW LANE 103 BOX 104

TUSCALOOSA AL

United States

Phone:(334) 422-9540

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Made to Measure Order (Custom Made Order) or Final Sale items

We do not accept any return-exchange or refund for Final Sale items.

Sale or Discounted items

Unfortunately, sale items cannot be fully refunded. Only regular price items can be refunded.

EXCHANGE POLICY

Retail items:

Return the original item. Item cost will be refunded as soon as item is restocked with our returns department. For exchange, place a new order.

Sale or discounted items

Return the original item. Item cost will be refunded as soon as item is restocked with our returns department. Sale or discounted items are part of clearance sale, if original ordered items are out of stock, please choose a different item. We cannot guarantee same item available for exchange.

Hey! Thanks for coming by and checking out Tri-Esent!

What locations do you ship to?

We are currently offering worldwide shipping on every order! We do offer free shipping on all orders over $75. We package & ship orders to nearly every country across the globe, but transit time will vary from location to location. 

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 3-5 business days for handling & processing your order. After processing & handling time, your package will ship in 3-5 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to for additional assistance in this matter. 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office.

Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

 

 

UNMATCHED CUSTOMER SERVICE

Customer service is the most important aspect of our business. Since we are a small business, we like to offer personal and genuine customer service rather than the robotic style you get from large corporations.

Our team of customer service staff can be contacted by email and are dedicated to ensuring that every one of our customer's expectations are exceeded.

IS THIS STORE LEGIT?

Absolutely. We supply thousands of happy customers with awesome deals every day!